Return Policy
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.
How to return your product
Choose from two ways to return:
Expedited Photo Returns
If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here's how:
Please note:
Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
Attach your photos to an email and send them to info@jwhitneyframe.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
You will receive an email within 24-48 hours confirming that your photo return is being processed.
If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos.
Photo Returns are accepted for most posters and art prints, including framed items, and canvas. Photo Returns are not available for some items, including limited edition prints.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
Regular Returns
You may return your product for a full refund of the product cost (excluding shipping charges) by following these simple steps:
Contact Joel Whitney Picture Frame for Return Instructions for your order, info@jwhitneyframe.com.
Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
Returns Address
15 N Washington St.
Plainville, CT 06062
We will typically issue your refund within 48-72 hours of receiving the package.